Role overview
<p><strong>Job Summary and Purpose:</strong></p> <p>The Senior Operations Specialist leverages expertise and knowledge to plan and manage initiatives and activities designed to improve the quality, efficiency and effectiveness of the delivery of studies to Sponsors. The Sr Operations Specialist develops and implements processes, change management plans, standards or operational plans with the goal of operational excellence across the business collaborating across a group of diverse stakeholders.</p> <p>They will support a wide range of activities within the Business & Operational Excellence group. Specific tasks depend on the functional area, including Process improvement, support of training content and/or development and deployment of change management initiatives. This role executes functional priorities with minimal oversight.</p> <p><strong>Main Duties & Responsibilities</strong></p> <ul> <li>Support the vision of and commitment to continuous improvement in operational excellence across all activities.</li> <li>Lead the evaluation of business processes and workflows to identify opportunities for improvement or automation under direction of a supervisor.</li> <li>Participate with stakeholders in root-cause problem-solving techniques to identify core process challenges.</li> <li>Support the development of recommendations for process improvement, leveraging subject matter experts for critical input.</li> <li>Partner with cross functional leadership to prioritize improvement opportunities and support strategic initiatives.</li> <li>Partner on the design and implementation of new business processes with organizational context and priorities in mind.</li> <li>Lead change management initiatives and support business through a communication framework assessment of impact on roles and deploy a variety